Islandwide Delivery Policy in Sri Lanka
At BigDot, we maintain a dedicated fulfillment center in Colombo to ensure all baby care, organic cosmetics, and adult healthcare products reach your doorstep quickly and in pristine factory condition. We deliver across all 25 administrative districts in Sri Lanka through our localized express fleet and registered courier partners (including Domex, Pronto, and Certis Lanka).
Order Processing & Dispatch Schedule
- Order Cutoff Time: Orders placed and confirmed before 11:00 AM on business days (Monday to Friday) are processed and dispatched on the same day.
- Afternoon & Weekend Orders: Orders received after 11:00 AM or on weekends and public holidays are dispatched on the next immediate business morning.
- Dispatch Confirmation: Once your package is scanned by our courier partners, an automated SMS and email notification with your tracking number is sent to your registered contact details.
Delivery Rates and Estimated Transit Times
| Destination Region | Estimated Transit Time | Standard Shipping Fee |
|---|---|---|
| Colombo District (1 to 15) | Within 24 Hours | LKR 350 (Free for orders over LKR 10,000) |
| Greater Colombo & Western Province Gampaha, Negombo, Kalutara, Panadura |
24 to 48 Hours | LKR 350 |
| Central, Southern & North Western Provinces Kandy, Galle, Matara, Kurunegala |
2 to 3 Business Days | LKR 400 |
| Northern, Eastern, North Central & Uva Jaffna, Trincomalee, Batticaloa, Anuradhapura, Badulla |
2 to 4 Business Days | LKR 450 |
Cash on Delivery (COD) Guidelines
To make online shopping completely safe and convenient for Sri Lankan families, BigDot provides Cash on Delivery (COD) services across the entire island.
- Please keep the exact cash amount ready at the delivery address to expedite package handover.
- The courier rider will hand over the sealed package upon payment receipt.
- If you are unavailable at the time of delivery, a family member or designated representative can accept the package and complete payment on your behalf.
Discreet Outer Packaging Guarantee
We understand that adult incontinence products, catheters, and personal hygiene toiletries require strict personal privacy. All adult healthcare items are shipped in plain, opaque, unbranded outer boxes or security-sealed poly bags. The package exterior contains only mandatory courier shipping details without product descriptions, ensuring total discretion.
7-Day Return and Exchange Policy
We stand firmly behind the quality and authenticity of our direct European imports. If you receive an incorrect product, incorrect diaper size, or damaged item, you may request a return or exchange within 7 calendar days from the delivery date.
How to Request a Return or Exchange:
- Capture Photos: Take a clear photo of the delivered item showing the packaging and outer seal.
- Contact Support: Send the photo with your Order ID to our WhatsApp support at 0770743121 or email info@bigdot.lk.
- Courier Pickup: Our team will arrange a reverse courier pickup from your address or dispatch the correct replacement immediately.
Health and Hygiene Safety Exclusions
To protect newborn infants, vulnerable elderly patients, and families from contamination risks, products in the following categories cannot be returned once their protective factory seals or inner poly wrappers have been opened:
- Opened packs of disposable baby tape diapers or pull-up pant diapers.
- Opened packs of adult diapers or incontinence pads.
- Baby cosmetics, lotions, shampoos, and cleansers where the bottle seal has been opened or pump unlocked.
- Baby bottle feeding teats and personal oral care accessories.
Note: If any of the above items arrive damaged, leaking, or expired upon original delivery, our 100% immediate replacement guarantee applies without exception.
General Terms of Service & Authenticity Guarantee
By placing an order on BigDot, you agree to the following terms and purchase conditions:
- Guaranteed Authentic Imports: All items sold on BigDot are sourced in container batches directly from verified manufacturers in Europe and Turkey. We do not sell counterfeit, expired, or diverted stock.
- Pricing & Taxes: All product prices displayed on the website are in Sri Lankan Rupees (LKR) and include all applicable local taxes. Prices are subject to revision based on currency fluctuations and import tariff updates.
- Order Cancellations: You can cancel any order free of charge at any time before dispatch. Once an order has been handed over to the courier fleet, standard return guidelines apply.
- Payment Security: Electronic card transactions (Visa, Mastercard) are processed through bank-grade encrypted payment gateways powered by Visa Acceptance Solutions. BigDot does not store your debit or credit card credentials.
Need Help with an Ongoing Order?
Our customer care representatives are based in Colombo and available Monday through Saturday to answer questions about product selection, sizing, or shipments.