Frequently Asked Questions

Tape Diapers (such as Lody Baby Tape) are ideal for newborns and young infants who are lying down during changes. The adjustable side tapes allow a custom fit around the navel area. Pull-Up Pants (such as Lody Baby Pants and Champs Soft & Dry) are designed for active babies, crawlers, and toddlers. They pull on like regular underwear with 360-degree elastic waistbands and feature tear-away side seams for quick removal.

Here is our standard sizing chart for Lody Baby and Champs diapers:

• Mini (Size 2): 3 to 6 kg (Newborn stage)
• Midi (Size 3): 4 to 9 kg (Infant stage)
• Maxi (Size 4): 7 to 18 kg (Active infant & crawler stage)
• Junior (Size 5): 11 to 25 kg (Toddler stage)
• Extra Large (Size 6 / XL): 15+ kg (Older toddlers)

If your baby is approaching the upper weight limit of a size, we recommend choosing the next size up for optimal overnight leakage protection.

Tropical heat and humidity can cause sweat and wetness accumulation. Our imported European diaper brands feature microporous breathable textile backsheets that allow fresh air circulation while locking wetness deep inside the superabsorbent polymer (SAP) core. Dual elastic leak guards prevent chafing around delicate thighs.

Yes. The Ecowell Organic baby line is formulated specifically for fragile newborn and sensitive skin. All formulas are free from aggressive sulfates (SLS/SLES), parabens, phthalates, synthetic perfumes, and artificial coloring. They use organic botanical oils (such as organic chamomile and olive oil) that nourish without causing allergic skin irritation.

Ordinary dishwashing detergents contain strong synthetic fragrances and chemical degreasers that leave microscopic film on baby bottles and silicone teats. Ecos3 uses plant-based, food-grade surfactants that dissolve dried breast milk and formula residue effortlessly and rinse away 100% clean with zero harmful chemical residues.

For bedridden patients, we recommend SeniorCare or Lody Adult Tape Diapers. They feature refastenable frontal tape tabs that allow caregivers to check and change the diaper without lifting the patient entirely. They also offer higher absorption capacity and standing inner leak guards to prevent side leakage during sleep.

For mobile seniors who manage bladder weakness or incontinence while maintaining daily active life, SeniorCare Adult Pull-Up Pants are best. They look and feel like standard underwear, fit discreetly under clothing, and provide instant odor neutralization.

Yes, absolutely. We prioritize customer privacy. All adult diaper and healthcare orders are packed in plain, opaque, unmarked brown cartons or security poly bags. There is no product branding or description visible on the package exterior.

We provide three secure payment options:

• Cash on Delivery (COD): Pay cash directly to the courier rider upon package arrival anywhere in Sri Lanka.
• Debit & Credit Cards: Secure online payments via Visa and Mastercard powered by Visa Acceptance Solutions.
• Bank Transfer: Direct deposit to our commercial bank accounts in Sri Lanka (details provided upon order submission).

Yes. We provide islandwide Cash on Delivery across all 25 districts, including Colombo, Kandy, Galle, Jaffna, Batticaloa, Kurunegala, Anuradhapura, Badulla, and Ratnapura.

- Colombo 1 to 15: Delivered within 24 hours (Same-day delivery for orders placed before 11:00 AM).
- Greater Colombo & Western Province: 24 to 48 hours.
- Other Provinces (Islandwide): 2 to 4 business days via registered courier.

We offer an immediate 100% replacement guarantee. Simply send a photo of the received item to our WhatsApp support at 0770743121. We will dispatch the correct replacement or arrange a pickup free of charge within 48 hours.